Scam, Fraud & ID Protection Information

Target Data Breach – Update
December 20, 2013

New debt cards will be sent to customers affected by the Target Data Breach:
Union Community Bank is working to determine which customers’ debit cards may have been compromised in the data breach that occurred at the Target retail store chain. We remain committed to the security of customers’ accounts and financial information. To help protect customers, UCB will automatically issue new cards and mail them to affected customers, then cancel the cards that may have been compromised.

FAQs:

If I used my Union Community Bank debit card while shopping at Target between November 27 and December 15, 2013, do I need to call the bank to get a new card?
No. UCB is working to determine which customers may have been compromised. The bank will automatically mail new cards to the affected customers, and then cancel the cards that may have been compromised. There is no charge to customers for receiving the new cards.

What should I do as a result of this breach?
If you shopped at Target during the dates in question, watch your mail for a new Union Community Bank debit card. Be sure to activate your new card immediately, following the instructions included with the card, and then stop using your old card and destroy it. The old debit card that may have been compromised will automatically be canceled soon after the new ones are issued.

What can I do to protect against fraud?
Protecting against potential fraud is a Partnership between banks and their customers. Union Community Bank uses technologies to scan for potentially fraudulent transactions. We encourage you to carefully review any transactions on your account – either through online banking or by reading account statements – and immediately report any transactions that you did not make by calling 1-877-653-1441.

I have a Target REDcard that is linked to my bank account. What should I do?
Questions about REDcards should be directed to Target, which issued the card.

Target Data Breach
December 20, 2013

Because of the recent Target data breach, Union Community Bank wants to keep our customers informed and protected.

 Consumers who shopped at Target using debit or credit cards between November 27, 2013 and December 15, 2013 could possibly be affected by the breach. Until we receive confirmation that any of our cards were compromised, we are proactively monitoring for unusual transactions within the system.

 If you have shopped at any Target within the time frame mentioned above, please make sure you are also monitoring activity on your account and report any suspicious transactions to Union Community Bank immediately.

 If you have any questions, please contact our customer service department at 1-877-653-1441.

SCAM ALERT

October 29, 2013 – Scam Alert Information

Customers and Non-Customers have received computer-generated calls claiming to be from Union Community Bank. The calls claim the cardholder’s card has been deactivated and then direct the cardholder to press 1 to reactivate their cards. The recorded message asks the customer to key their account number, card expiration date, and PIN.

Awareness is key in combating fraud. Should you receive any questionable calls or emails, do not provide your personal information including your account numbers, PIN numbers or social security number.

Email Scams, Phone Scams and Internet Fraud are on the rise!

Union Community Bank will NEVER initiate a call or email to you requesting your personal information. This includes your PIN, passwords, credit or debit card account numbers, expiration dates, or other confidential information.  Do not call back a number provided over the phone or click on a link in an email.

Fake emails and links to fake websites are often composed to deceive you into disclosing this information for fraud-related purposes.  E-Mails such as this are occurring more frequently at financial institutions around the country.  Do NOT open the email – and MOST IMPORTANTLY – Do NOT enter your information.

If you receive any email asking to verify your information, please click here to Contact Customer Service.

If you or someone in your family has followed a link and provided information, please contact Union Community Bank at (717) 492-2222 immediately so that we may assist you.

UPDATED FRAUD ALERT INFORMATION

PLEASE NOTE: YOU ARE RESPONSIBLE FOR ANY ITEM THAT YOU NEGOTIATE.  UNION COMMUNITY BANK IS NOT RESPONSIBLE FOR ANY ITEMS THAT ARE RETURNED FOR NON-PAYMENT.  PLEASE BEWARE THAT THE LENGTH OF TIME TO RECEIVE A COUNTERFEIT ITEM BACK CAN EXCEED NORMAL CHECK HOLD PERIODS.

If you answer YES to any one of the following questions, you are potentially a target for a fraud SCAM.  Please inform the Teller immediately, if the check or money order you are negotiating falls into any of these categories or if you are withdrawing funds to wire by Western Union or to purchase a Money Gram.

S- Source of Funds:

  • Did you receive this check by mail or FedEx with a letter saying you are a winner or wanting to hire you to do a service?
  • Are the proceeds for more than the selling price of an item, you posted for sale on the internet?
  • Are the proceeds supposed to be to cover taxes, fees, etc for other monies you are to receive?

C – Contact with Sender

  • Was the receipt of this check through contact you had with someone in response to an ad, a publication, over the internet, a lottery, a sweepstakes, secret shopper job, or an unexpected inheritance?

A – Acquaintance

  • You are only acquainted with the sender by anonymous means (ie. Internet, phone or mail).  You have never met the individual IN PERSON that sent you the check?

M – Method of Sending Proceeds

  • Have you been asked to Wire or Western Union any of the proceeds of this check?

TIPS TO HELP PREVENT FRAUD AND IDENTITY THEFT

What can I do to prevent fraud and Identity Theft?

  • Do not open emails from unknown sources
  • If you believe that an email is legitimate, contact the institution before proceeding.
  • Do not click on the link provided via emails, go to the site by typing the address in the web-browser.
  • Do not download software from unknown sites.
  • Do not shop at unknown sites, especially if the offer looks too good to be true.

What to do if you believe that you are a victim:

Sources of Information online:

Victims of an internet crime should report it to the FBI at the Internet Crime Complaint Center (IC3).  Visit www.ic3.gov for more information.

MOST IMPORTANTLY, IF IN DOUBT CHECK IT OUT!